Monday, May 24, 2010

Customer Love

When I finish up a bike and send it off, I never really know how people will react. I mean, they are usually stoked, but there really are no guarantees. So, when I get a nice email from a happy customer it really makes my day. It's really interesting to hear how differently people react to their new, long-awaited bike. This week I got two great customer emails. They happen to exemplify the stereotypical difference between roadies and mountain bikers, but were both teriffic.

From Road Rider:
I put about 150 miles on the bike this past weekend. It continues to surpass my expectations in all ways. Overall, I'm just enjoying myself more. If you had asked me this before I received the bike, I would have told you it was not possible. Now that I've tasted the goodness, my other bikes are a distant 2nd and 3rd now.

In other words, "Mission accomplished."

I hope he didn't mean "mission accomplished" the way Mr. Bush used it.

From Mountain Biker:
Rode the beast for the first time today on the shoreline trail in slc...and all I can say is holy S#%$. It climbs like a mtn goat and decends like a rocket ship. I cleaned the whole trail no pushing and no foot down. This was my first ride ever on a single speed and a 29er so not only was I impressed with the bike but also found I had more strength than I had ever known. I guess you don't really know what you are capable of until you have to put it all on the line...I had more grip, speed, and confidence than I have ever had period. I love the simplicity of it all. This bike is the cat's ass. Bravo Tony Pereira. First ride and I am truly converted.

For the record, both of these guys ride road and mountain bikes. Coincidentally, both of these bikes are painted flat black. Maybe that had something to do with it?

Tyler Road Bike
Andrew MTB

Thanks Guys. It's great to know that I did a good job.